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Question Received


Your question is very important to us.

We have received your inquiry and will respond ASAP.

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Reasons your tracker will show OFFLINE

1. The tracker is out of our coverage area Check Coverage Click Here

2. No power to the device or unplugged, once power returns our network will automatically sync with the device.

3. Just activated and the network has not synced with your device. This can take up to 24 hours.

4. Tracker signal is blocked by metal in the car, installed to far under the dash.

Some useful links that may answer your question:

Product Installation

Car Compatibility

OBD Port Location

Your Purchase History